Ordering from the website questions
Do you ship outside of the USA?
No, this website is for USA residents only.
Is the impression kit included in the price of the teeth device?
Yes, each order comes with a teeth impression kit and is included in the price of the devices when you choose the option, “I need to take silicone impressions of my teeth” during the ordering process.
If you want to use your own 3D printed models or silicone teeth impressions from a previous order, simply choose the option “I already have silicone impressions of my teeth”. With this choice, you will not pay for teeth impression kit(s) and your order will not include them.
When do we ship the teeth impression kit to you once the order has been placed?
We ship your teeth impression kit the following business day of when your order was placed.
How long does the shipping take?
The shipping is determined during the checkout process. You are given the options of First Class or Priority Mail.
Can we change our shipping address once we have placed the order?
No, since our process only takes 15-20 days to complete, we will ship to the shipping address that was given during the purchase.
Can we change the shipping options once we have placed an order?
No, we do not do special order shipping changes once your order has been placed.
Is the shipping free?
Yes, the shipping is free if you choose our First Class Mail option during checkout.
