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Receiving completed teeth device questions

How long does it take to receive my teeth device once it has been made?
You will choose the shipping option that you prefer during the checkout when you purchase your desired teeth device from the website. Your options are First Class or Priority Mail.
If the device doesn’t fit then what do I do?
You will simply email what you feel is wrong and we will send you further instructions for a one-time free adjustment or a one-time free remake. The lab will determine whether the issue with the teeth device fit requires an adjustment or a remake.
If the teeth device needs a small adjustment what do I do?
You will simply email what you feel is wrong and we will send you a paid shipping label to send the teeth device back to us for a one-time free adjustment. The lab will determine whether the issue with the teeth device fit requires an adjustment or a remake.
How do I care for my teeth device?
You will simply brush your device daily, after use, with toothpaste and regular temperature tap water.
For deeper cleaning, you can use effervescent tablets as needed.
How long do I have to return the device if I want a refund?
You must email us and request approval for a refund. Once approved, we must receive the unbroken teeth device(s) back within 30 days of the date that we shipped it to you.
What will I receive with my finished device?
You will receive the finished product on a 3D printed model of your teeth so you can see how the teeth device should fit in your mouth.
You will also receive a carry case and directions as to what to do if you need an adjustment or a remake.
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